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Health Care Consumers

The health care consumer, the individual, will be experiencing the most significant change in their roles and responsibility in health care. They have to- they will be paying more of the bills than before. These newsletters cover a variety of consumer issues in health care, and a pretty decent overview of who they are- and what they expect.

Consumers Are Going To Need Some HELP (Navigating the health care system is going to become tougher rather than easier. Individuals need to be prepared as they are going to be paying more of the bills. The Health Expense Liability Profile (HELP) provides a new perspective of what to expect in health care. While most were "Protected" before, it only takes one major event to move down the scale to being a Survivor); November, 2011

Creating "Role Descriptions" for the Informed Health Care Consumer (Starting a job without a job descrption or a clear understanding of the role is tough. Perhaps health care should create "role descrptions" for the health care consumer and teach them their responsibilities to clearly identify what is expected) September, 2011

The Role of the Informed Health Care Consumer (Health Care hasn't been all that clear with collectively defining the roles and responsibilities expected of individuals in the new health care world. So we did it on our own) August, 2011

Consumer Engagement- We're Missing Something (A review of Deloitte's 2011 Consumer Health Survey and the challenges the system is facing to improve engagement because of a lack of trust); July 2011

A Letter From The 2010 Health Care Consumers (Another look at consumer characteristics in health care); May, 2010

The Different Segments of Health Care Consumers (A look at the unique characteristics of the health care consumer); August, 2008